Amber can train your staff in a hierarchy of aggression management interventions. At Amber we utilize the Kaplan & Wheeler Assault Cycle to view the pathway of aggression and focus interventions accordingly. The Amber Model of Aggression Management Strategies focus at 3 different levels depending on your needs as an organization and the need of the individual service-user: Low-restrictive; Medium-Restrictive and High-Restrictive strategies:

Low-Restrictive Strategies:

Indicative Low-Restrictive Behaviors

• Early stages of anger
• Characterized by frustration / distress
• Isolative, withdrawn
• Pacing, tense
• Typically risk of property damage
• Has some element of control
• Low risk of immediate harm, potentially escalating
• Requires low-restrictive interventions to prevent escalation

Low-Restrictive Interventions  

• a range of interpersonal conflict resolution skills
• operational measures such as conducting risk assessments or implementing care plans
• developing an enhanced theoretical understanding of aggression within your specific area
• effective de-escalation, ‘talk-down' and diffusion strategies  

Medium-Restrictive Strategies:

Indicative Medium-Restrictive Behaviors

• Angry and potentially aggressive
• Expresses aggression outwardly
• Potentially physically aggressive
• Threatening
• Attempted / actual aggression
• Beginning to lose self-control
• Potential risk of harm / injury without intervention
• Requires medium-restrictive interventions to prevent escalation and / or to maintain safety

Medium-Restrictive Interventions

• A range of personal safety / disengagement techniques
• A hierarchy of physical interventions to hold, guide and support the service-user
• Emergency / Coordinated team techniques
• Walking and escorting techniques
• Seated de-escalation techniques

High-Restrictive Strategies:

Indicative High-Restrictive Behaviors

• Actual aggression
• Expresses aggression physically
• Serious threats
• Assaultive
• Risk of / actual injuries without intervention

High-Restrictive Interventions

• Range of secure holds
• Team approaches
• Planned / crisis management interventions
• Interventions require rapid tailoring / adjusting dependent on levels of risk

For further information on Amber's Aggression Management provisions, go to Training Provisions area.

For all enquiries, go to our Contacts page.